Support Ticketing for Indian Teams
Customer complaints, SLA, engineer assignment and resolution history in one workspace.
2 min
Web + app
14 days
Support Ticketing
Sample data preview
1,248
Calls
₹28.7L
Pipeline
Live
Reports
Aakash Homes
Site visit
Hot
BrightSkill Pune
Admission call
Warm
CareDesk BPO
Demo booked
AI fit
Feature details
Everything your team needs to use it daily
Designed for managers, telecallers and field teams who need work captured automatically, not manually chased at day end.
What is it
Support Ticketing manages complaints from creation to closure with priority, source, assignee, comments, attachments and parts used.
How it works
Tickets can be created by team members or external integrations, assigned to engineers and tracked by status and SLA.
Who it's for
After-sales, service centers, field support and customer success teams.
Getting set up
Enable support tickets, add engineers, configure priorities and start capturing complaints.
Advanced capability map
What Support Ticketing adds to your CRM
These are practical operating controls, not brochure checkboxes. Each item is designed to reduce manual reporting and make manager review faster.
SLA tracking
Engineer assignment
Parts used
Customer 360
Ticket comments
External integration API
Daily workflow
Support Ticketing without spreadsheet follow-up
The important activity reaches the CRM automatically, so your team can sell instead of reporting about selling.
Capture every lead with owner, stage and next action.
Works across mobile, web dashboard and manager reports.
Log calls, WhatsApp notes and field activity on the same timeline.
Works across mobile, web dashboard and manager reports.
Give managers one clear dashboard for coaching and follow-up pressure.
Works across mobile, web dashboard and manager reports.
Questions
Support Ticketing FAQs
Quick answers before you send an enquiry.
Talk to product team
Want this module in your workflow?
Share your team size and use case. The request goes directly into the super admin marketing leads dashboard with the feature source tag.
Is feature ke liye enquiry dalo
Import a real lead sheet and test it with your team.